New accounts include a free trial, so you can evaluate WaslChat QR before any payment is taken. You are only charged once your trial ends and your plan begins. If you cancel before the trial ends, you are not billed.
For paid subscriptions, you may request a full refund within 14 days of the charge. This applies to both monthly and annual plans, for your first payment on a plan. Simply contact us and we will arrange the refund.
Email [email protected] or message us on WhatsApp at +965 4100 8348 with the email address on your account. We aim to respond within 2 business days.
Payments are handled by Paddle.com, our Merchant of Record. Approved refunds are issued by Paddle back to your original payment method. The time for the refund to appear depends on your bank or card issuer, typically 5–10 business days.
You can cancel your subscription at any time from your billing page. After cancellation, your plan remains active until the end of the current billing period, and you will not be charged again. Cancelling does not automatically issue a refund for the current period, but you may request one if you are within the 14-day window.
Refunds may not be available where there is evidence of fraud, abuse of this policy, or a violation of our Terms of Service. Nothing in this policy limits any statutory refund rights you may have under applicable consumer-protection law.
Questions about refunds or billing: [email protected] or WhatsApp +965 4100 8348.